Product Overview & features
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Node is an integrated Product Support and Management Platform.
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Real-time web based system.
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Designed as a product support and management tool with CRM, call centre and process management functionality:
- Call/Fault Logging.
- Call and fault ticket management with full referencing and audit trial.
- Call Recording.
- Pro-active product monitoring and alerts.
- SLA Management with auto escalation.
- Real-time Reporting, MIS & Administration.
- Document Store
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Workflow process management tool with task based activities, handovers and escalations.
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Facilitates product and customer process management: Device/customer on-boarding, first line support, asset management, off-boarding etc.
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Live Geographical display of entire device / customer Network including sites, service and suport centres.
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Live Geographical display of transactional data such as cash deposits or withdrawals, cash levels, risk exposure, CIT events, device status, down-time events.
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Live monitoring of modem connectivity, device availability, in-active devices, capacity and fault alerts.
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Customer and Supplier service level management through a single integrated SLA Management tool.
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Transparency across all products, vendors and suppliers.
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Agnostic system which can handle multiple vendors, products, manufacturers, users and groups.
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Single point of convergence of all integrated systems allowing greater solution transparency and visibility.
We serve the best work
By initiating your project with Fingent, you get a dedicated and skilled team backing you up round-the-clock. All our processes are the customer oriented, designed to reduce the cost of business operations.
