Product Overview & features
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- Node is an integrated Product Management System.
- Real-time web based system.
- Designed as a product support tool with full CRM and Call centre functionality:
- Call/Fault Logging
- Call ticket management with referencing
- Call Recording
- Pro-active monitoring and alerts
- SLA Management and escalation.
- Real-time Reporting, MIS & Administration
- Workflow management system with task based activities.
- Facilitates process management: Device on-boarding, First line maintenance, Asset management,
- Live Geographical display of entire Network including sites and service centres.
- Live Geographical display of transactional data such as cash deposits or withdrawals, cash
levels CIT events, device status, down-time events.
- Live monitoring of modem availability, in-active devices and capacity alerts.
- Fully Integrated with:
- GeoMapping System
- Retention of Client ownership through a singular SLA Management tool
- Transparency on all product Maintenance and Implementation tickets/tasks
- Agnostic system, can handle multiple vendors/product manufacturers and users
- Point of convergence of all integrated systems affording a single view to end client
Complete End-to-End Product Management Solution
Node Geographical Map View
Node Fault Ticket View